What can I do, should there ever be a problem with any of my trades?
The quickest and easiest way to report any such issues with your trades is to go visit our Live Chat, where we have a dedicated Support Team, comprised of specialists across all areas, who are all available 24/7 to assist you. You can see a link to our Live Chat here: https://www.eaglefx.com/contact-us/
When reporting such issues with your trades, you shall be asked to provide us with a brief explanation of what had happened, as well as providing us with the Trade ID numbers of those trades which may have been affected.
If you are unsure on where to find the Trade ID numbers, please see the below screenshots for both the Desktop & Mobile/Tablet MT4 apps, showing you exactly where they can be found:
Mobile app: http://prntscr.com/gptzfw
Desktop MT4: http://prntscr.com/gptzpn