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Can I change my personal information on my dashboard?Kindly go to “Account Info” and you will be able to edit your information such as your name and your phone number.
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How do I disable Two Factor Authentication (2FA)?Go to Account Info in the left hand panel and scroll to the bottom. There you will find a Disable button.
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How do I enable Two Factor Authentication (2FA)?Two-Factor Authentication (2FA) can be used to help protect your account from unauthorized access by requiring you to enter an additional code when you sign in. The Two-Factor Authentication feature currently supports the use of an authenticator app or an email address authentication method.To add 2FA to your account, follow these steps: 1) On your EagleFX profile, go to the "Account Information" tab. 2) On your "Account Information" tab, under the Two Factor Authentication section, click the Enable button and this will show:
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How do I reset my EagleFX profile password?If you forget your profile password, you will need to click on "Forget Password" on the login screen. Here you will be able to change your password to enable you to log back in to your account.
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What type of customer support does EagleFX offer?We offer a 24/7 live chat service where experienced and dedicated agents can offer guidance and support round the clock. Alternatively, we do offer a call back and email service which can be found here. Please note that the most efficient and quickest way to receive support is via our live chat.